Reading Comprehension Home Exercise- 03, PASSAGE B

 Reading Comprehension Home Exercise- 03, 

PASSAGE B

4.       The passage’s description of the issue raised by unconditional guarantees for health care or legal services most clearly implies that which of the following is true?

A.      The legal and medical professions have standards of practice that would be violated by attempts to fulfill such unconditional guarantees.

B.      The result of a lawsuit or medical procedure cannot necessarily be determined in advance by the   professionals handing a client’s case.

C.      The dignity of the legal and medical professions is undermined by any attempts at marketing or professional services, including unconditional guarantees.

D.      Clients whose lawsuits or medical procedures have unsatisfactory outcomes cannot be adequate compensated by financial settlement alone.

5.       Which of the following hypothetical situations best exemplifies the potential problem noted in the second sentence of the second paragraph?

A.      A physician’s unconditional guarantee of satisfaction encourages patients to sue for malpractice if they are unhappy with the treatment they receive.

B.      A lawyer’s unconditional guarantee of satisfaction makes clients suspect that the lawyer needs to find new clients quickly to increase the firm’s income.

C.      A business consultant’s unconditional guarantee of satisfaction is undermined when the consultant fails to provide all of the services that are promised.

D.      An architect’s unconditional guarantee of satisfaction makes clients wonder how often the architect’s buildings fail to please clients.

6.       The passage most clearly implies which of the following about the professional service firms.

A.      They are unlikely to have offered unconditional guarantees of satisfaction in the past.

B.      They are usually profitable enough to be able to compensate clients according to the terms of an unconditional guarantee.

C.      They usually practice in fields in which the outcomes are predictable.

D.      Their clients are usually already satisfied with the quality of service that is delivered.

 answer:

4.       B    An unconditional guarantee of satisfaction may have a particular disadvantage in the case of health care and legal services because clients may be misled into believing that lawsuits or medical procedures have guaranteed outcomes when they do not.  Since an inference may be drawn only from explicitly stated information, the correct response must be about the problem of guarantees and outcomes.

5.       D   This question involves taking the problem indentified and applying it to the hypothetical situation that best fits it. Offering an unconditional guarantee may not work as a marketing strategy because potential clients may doubt the .. Firm’ ability to deliver the promised level of service. This strategy may actually introduce doubts or reservations on the part of potential clients and in fact discourage them from ever hiring the firm or the individual providing the service.

6.       D    “Professional service firms with outstanding reputations and performance to match have little to gain from offering unconditional guarantees. “ Why is it logical to infer that these firms have little to gain from this strategy? If their performance and reputation are both outstanding, it is likely that their clients are already satisfied with the quality of the work they provide and that offering such guarantees would provide no competitive advantage.